Shipping and Delivery FAQs

frequently asked question about Shipping and Delivery.

Question: How quickly are standard orders dispatched? 

• Answer: Standard orders are dispatched within 48-72 hours from the time you place your order.

Question: What is the dispatch time for express or prepaid orders? 

• Answer: Express or prepaid orders are dispatched within 24-48 hours from the time you place your order.

Question: Which logistics partners does MISHeMALL use for shipping? 

• Answer: MISHeMALL uses renowned logistics partners like DHL, Blue Dart, Speed Post, and trusted local couriers for domestic deliveries.

Question: What is the estimated delivery timeframe for standard orders? 

• Answer: The delivery timeframe for standard orders ranges from 3 to 12 working days, depending on the buyer's geographic location.

Question: How long does it take for express or prepaid orders to be delivered? 

• Answer: The delivery timeframe for express or prepaid orders ranges from 3 to 7 working days, depending on the buyer's geographic location.

Question: How long does it take to deliver customized orders? 

• Answer: Customized orders have a production timeline of 15 to 20 days, depending on specific requirements and order quantity.

Question: Are there any conditions for free shipping on domestic orders? 

• Answer: Free shipping is not automatically applicable unless expressly stated during ongoing promotional offers.

Question: What factors affect the shipping charges for domestic orders? 

• Answer: Shipping charges for domestic orders may vary based on the product's actual weight or volumetric weight (whichever is higher), the destination pin-code, and the chosen shipping method.

Question: During what hours are deliveries made for domestic orders? 

• Answer: Deliveries for domestic orders are made during business hours (9:00 AM – 5:00 PM IST) on weekdays (Monday to Friday).

Question: Can MISHeMALL guarantee deliveries on public holidays? 

• Answer: While efforts are made to ship during holidays, deliveries on public holidays cannot be guaranteed.

Question: Is express shipping available for domestic orders? 

• Answer: Yes, express shipping is available at an additional charge for domestic orders.

Question: Are there additional charges for international shipping? 

• Answer: Yes, additional shipping charges apply to international orders, and these may vary depending on the country, service providers, and customs duties.

Question: Which service providers does MISHeMALL use for international shipping? 

• Answer: MISHeMALL uses reputable shipping service providers such as DHL, FedEx, TNT, DTDC, ICL, First Flight, and Professional Couriers for international orders.

Question: How can customers track their orders? 

• Answer: Customers can track their orders by visiting the MISHeMALL official tracking site, clicking on the provided tracking link, or visiting the respective logistic courier partner's website and inputting the AWB number.

Question: What should customers do if there are discrepancies with their tracking details? 

• Answer: Customers should promptly reach out to MISHeMALL's customer care hotline or contact via email at [email protected] for immediate assistance if there are any discrepancies with tracking details.

Question: What information is required for a smooth delivery process? 

• Answer: Customers should provide accurate shipping details, including proper names, complete addresses with city/state/country details, postal codes, landmarks, and valid telephone numbers with alternates.

Question: Who is responsible for any loss or damage during delivery? 

• Answer: MISHeMALL absolves itself of responsibility for any loss or damage attributable to natural calamities, accidents, or errors on the part of the shipping service providers.

Question: What happens if a customer is unavailable during the initial delivery attempt? 

• Answer: The courier company will get in touch to arrange re-delivery or present alternative pickup options if the customer is unavailable during the initial delivery attempt.

Question: Are customs duties included in the product price for international deliveries? 

• Answer: No, customs duties are not included in the product price and will be billed separately upon delivery. International buyers are encouraged to reach out to MISHeMALL's Customer Care for further information.

Question: How are customers notified about policy updates? 

• Answer: Customers with orders in process will be notified of policy updates through SMS, email, or the MISHeMALL website.

Question: Can I change my shipping address after placing an order? 

• Answer: Yes, you can request a change to your shipping address before the order is dispatched. Please contact our customer care team promptly at [email protected].

Question: What should I do if my order has not arrived within the estimated delivery time? 

• Answer: If your order has not arrived within the estimated delivery time, please contact our customer care team for assistance. They will help track your order and provide updates.

Question: Are there any regions or countries where MISHeMALL does not deliver? 

• Answer: While MISHeMALL strives to deliver worldwide, there may be certain regions or countries with delivery restrictions. It is recommended to check with our customer care team if you are unsure about your location.

Question: How can I get an estimate of the shipping cost before placing an order? 

• Answer: The estimated shipping cost will be calculated and displayed during the checkout process based on the product's weight, destination, and chosen shipping method.

Question: What happens if my package is lost during shipping? 

• Answer: If your package is confirmed lost during shipping, MISHeMALL will initiate an investigation with the courier service and arrange for a replacement or refund, depending on the situation.

Question: Can I schedule a specific delivery date and time for my order? 

• Answer: While we cannot guarantee specific delivery dates and times, you can mention any special requests in the order notes, and we will do our best to accommodate them.

Question: Is it possible to expedite shipping for an urgent order? 

• Answer: Yes, you can choose express shipping at an additional charge to expedite your order. This option is available during the checkout process.

Question: What are the accepted payment methods for shipping charges? 

• Answer: Shipping charges can be paid using any of the accepted payment methods at MISHeMALL, including credit/debit cards, PayPal, and other online payment options.

Question: Will I receive a notification when my order is shipped? 

• Answer: Yes, you will receive notifications via SMS, WhatsApp, and email once your order has been shipped, along with tracking details.

Question: What should I do if I receive a damaged or incorrect item? 

• Answer: If you receive a damaged or incorrect item, please contact our customer care team immediately to report the issue. We will arrange for a replacement or refund as per our return policy.

Question: Can I refuse delivery if I no longer want the item? 

• Answer: Yes, you can refuse delivery if you no longer want the item. However, please note that return shipping charges may apply, and the item must comply with our return policy.

Question: How does MISHeMALL handle bulky or oversized items? 

• Answer: Bulky or oversized items may incur additional shipping charges and longer delivery times. These details will be specified during the checkout process.

Question: Are there any items that MISHeMALL cannot ship? 

• Answer: Certain items may be restricted due to material, weight, or legal constraints of respective countries law. These restrictions will be noted on the product page and during the checkout process.

Question: Can I track my order in real-time? 

• Answer: Yes, you can track your order in real-time using the tracking link provided in the shipping notification or by visiting the logistics partner’s website and entering the AWB number.

Question: What steps does MISHeMALL take to ensure safe delivery of fragile items? 

• Answer: Fragile items are carefully packaged with protective materials to ensure they arrive safely. Additionally, we work with reliable courier services to handle such items with care.

Question: Is signature required upon delivery of my order? 

• Answer: Depending on the courier service and the value of the order, a signature may be required upon delivery to ensure secure receipt.

Question: How are shipping charges calculated for multiple items in one order? 

• Answer: Shipping charges for multiple items are calculated based on the combined weight and dimensions of the items, as well as the destination and chosen shipping method.

Question: Does MISHeMALL offer any shipping insurance for orders? 

• Answer: Yes, shipping insurance is available for an additional fee, providing coverage for loss or damage during transit. This option can be selected during checkout.

Question: What should I do if I need to cancel my order before it is shipped? 

• Answer: If you need to cancel your order before it is shipped, please contact our customer care team as soon as possible. If the order has not been dispatched, we will process the cancellation and refund.

Question: Are there any promotional offers for discounted or free shipping? 

• Answer: MISHeMALL occasionally offers promotional discounts or free shipping during special promotions. Please check our website or subscribe to our newsletter for the latest offers.