Refund FAQs

Frequently Asked Question about Refund:

Question: Can I get a full refund if I cancel my order within 24 hours? 

• Answer: Yes, a full refund is provided for orders canceled within 24 hours or before shipping.

Question: Are there any specific payment sources eligible for a full refund upon cancellation? 

• Answer: Yes, the provision for a full refund applies exclusively to specified payment sources.

Question: What happens if I cancel my order after it has been shipped? 

• Answer: If you cancel after shipping, a partial refund will be issued, deducting applicable shipping and service charges.

Question: Is the refund policy the same if I cancel my order after 24 hours but before it is shipped? 

• Answer: No, cancellations after 24 hours or once the item has shipped will only qualify for a partial refund.

Question: How can I request a return for my order?

• Answer: You can submit your return request online within the specified return window period.

Question: What documentation do I need to provide for a return? 

• Answer: Required documents include order ID, invoice, return reason, and visual proof.

Question: What happens if my return documentation is incorrect? 

• Answer: Incorrect documentation will result in the return request being ineligible for a refund.

Question: Who inspects the returned orders and documents? 

• Answer: The MISHeMALL Inspection Department conducts a meticulous inspection of returned orders and documentation.

Question: Can I self-ship a return? 

• Answer: Yes, customers can opt for self-shipping.

Question: What do I need to submit if I choose to self-ship? 

• Answer: You must submit the shipping invoice copy or bill to validate eligibility for a refund covering shipping charges.

Question: What happens if my prepaid or express order cannot be delivered? 

• Answer: If the order cannot be delivered due to buyer-related issues, forward and reverse freight charges and service fees will be deducted from the refund.

Question: Will I get a full refund for self-shipped orders if I don't provide the shipping invoice? 

• Answer: No, failure to provide the shipping invoice will render the order ineligible for a refund.

Question: Can I get a refund if my return request is outside the specified window period? 

• Answer: No, return requests submitted outside the specified window period are not eligible for a refund.

Question: What happens if my return documents do not pass inspection? 

• Answer: Refunds will not be granted if the documents fail to meet the approval standards during inspection.

Question: Are refunds provided for products that have been modified or mishandled? 

• Answer: No, products that have been altered, mishandled, or used inappropriately are not eligible for refunds.

Question: Will I get a refund if my self-shipped order lacks documentation?

• Answer: No, orders without the required self-shipping documentation are not eligible for a refund.

Question: What happens if illegal or suspected activities are identified in my order? 

• Answer: Refunds will not be applicable in instances where illegal or suspected activities are identified.

Question: Are refunds allowed for payment sources prohibited by bank or RBI policy? 

• Answer: No, refunds will not be allowed for payment sources where credit or payment refund is prohibited as per bank or RBI policy.

Question: What should I do if there is a system failure or technical issue affecting my refund? 

• Answer: Contact your respective bank or wait for the specified timeframe provided by the bank for resolution. MISHeMALL’s customer care team can assist in verifying transactions.

Question: Can I get a cash refund? 

• Answer: Refunds are not processed in cash; however, a paper cheque option is available in exceptional cases.

Question: When does the refund process begin? 

• Answer: The refund process initiates only after the returned product undergoes a thorough inspection at the MISHeMALL warehouse.

Question: How long does it take to process a refund to a Credit/Debit card or Net Banking account? 

• Answer: It takes 2-4 business days for refunds to Credit/Debit cards or Net Banking accounts.

Question: What is the refund time frame for UPI Linked Bank Accounts? 

• Answer: Refunds to UPI Linked Bank Accounts take 3-5 business days.

Question: How are Pay on Delivery (COD) order refunds processed? 

• Answer: Refunds for COD orders are processed to the bank account via NEFT or to the MISHeMALL wallet.

Question: Can I have my COD refund processed to a third-party account? 

• Answer: No, refunds cannot be processed to third-party accounts. The name on the MISHeMALL account must align with the bank account holder name.

Question: Are shipping charges included in the eligible refunds for return requests? 

• Answer: No, eligible refunds for return requests exclude shipping charges unless the return is due to receiving a damaged, non-working product, or a manufacturing defect.

Question: How should international customers seek refunds? 

• Answer: International customers should reach out to the Customer Service team for a seamless refund process.

Question: Will I be notified of policy updates if my order is in process? 

• Answer: Yes, customers will be notified of policy updates through SMS, email, or the website.

Question: Can I get a refund if my order is not delivered due to incorrect shipping information provided by me? 

• Answer: No, if the order cannot be delivered due to incorrect shipping information provided by the buyer, the buyer will be eligible for a partial refund only.

Question: What if my product is damaged upon arrival? 

• Answer: If the product is damaged upon arrival, you may be eligible for a refund, including shipping charges, after inspection.

Question: What if I no longer want the product but it has been shipped? 

• Answer: You can request a return and receive a partial refund, deducting applicable shipping and service charges.

Question: Are there any fees for submitting a return request online? 

• Answer: No, there are no fees for submitting a return request online within the specified return window period.

Question: Can I request a return if the product is functioning correctly but I don't need it anymore? 

• Answer: Yes, you can request a return within the specified window, but shipping and service charges will be deducted from the refund.

Question: What if my return request is rejected? 

• Answer: If your return request is rejected, you will not receive a refund and the product will be sent back to you.

Question: Is visual proof mandatory for all return requests? 

• Answer: Yes, visual proof is part of the required documentation for return requests.

Question: Will I receive a notification once my return has been inspected? 

• Answer: Yes, you will be notified once the inspection is complete and the refund process is initiated.

Question: Can I track the status of my return request? 

• Answer: Yes, you can track the status of your return request through your MISHeMALL account.

Question: What if my product was a gift, and I need to return it? 

• Answer: The return process is the same, but the refund will be processed to the original payment source.

Question: Can I choose a different payment method for my refund? 

• Answer: No, refunds are processed to the original payment method used for the purchase.

Question: What should I do if I don't receive my refund within the specified time frame? 

• Answer: If you do not receive your refund within the specified time frame, please contact our Customer Care with your Transaction ID for assistance.